Help and support
Quick answers to the things most likely to hold up a contribution or claim.
My payment is still pending
Check that you sent an amount within your remaining allowance to @sevenPayments, from the X account you used to sign in, with the correct payment note. Then give Seven time to match the received transaction. Selecting Sent does not skip that check.
If you already paid, keep the receipt rather than sending a replacement. Email contact@seven.fun if the payment remains unresolved.
I sent the wrong amount
If a payment takes your total over your limit, the entire payment is excluded. Previous confirmed payments are unaffected. There is no automatic refund. Email contact@seven.fun with your receipt to request a refund.
Payment monitoring is offline
Wait for monitoring to come back before making a new payment. If you already paid, retain the receipt. An outage is not a reason to send the same payment again.
The launch is initializing
The launch’s onchain account is still being confirmed. Wait briefly, then try Continue again. Payment notes become available once initialization completes.
I cannot claim tokens yet
The vesting clock starts at the actual token launch. Standard claims begin on day 61, then increase daily until day 120. Check the allocation panel for the available amount and any account restriction. Your wallet also needs SOL to submit the claim.
Contact Seven
Email contact@seven.fun. Include your X handle, a link to the launch, what you expected to happen, and the relevant payment or Solana transaction reference. That gives us enough information to look into it without asking you to start over.
For platform updates, follow @sevendotfun on X. Payments go to @sevenPayments. Those accounts have different jobs.